Overview
Charlene Manor Extended Care Facility has a Medicare overall rating of 2 out of 5, below the Massachusetts average of 3.1. It ranks 2nd of 3 nursing homes in Greenfield. Its strongest area is quality of care (3 of 5), and its weakest is health inspections (2 of 5).
Residents receive about 3.6 hours of nursing care per day, fewer than at 63% of nursing homes in Massachusetts (the state average is 3.9 hours). Of that, 0.5 hours come from registered nurses.
Its most recent standard inspection, on February 26, 2026, found 1 health deficiency, fewer than the Massachusetts average of 6.4. Medicare records 3 fines totaling $107,757 in the past three years.
Charlene Manor Extended Care Facility is a nonprofit facility with 123 certified beds, caring for about 117 residents on an average day. It accepts both Medicare and Medicaid and has participated since 1988.
Medicare ratings
- Health inspections
- Quality of care
- Staffing
Source: Medicare Care Compare, data as of October 1, 2026.
How it compares nearby
Ranked by Medicare overall rating, then quality, inspection and staffing ratings.
Top 67%
Top 70%
Top 71%
Family reviews
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Inspections and penalties
- Most recent standard inspection
- February 26, 2026
- Health deficiencies cited
- 1
- Complaint-related deficiencies
- 0
- Fines in the last 3 years
- 3 totaling $107,757
- Payment denials
- 0
- Total penalties
- 3
Staffing
Average hours of care each resident receives per day.
- All nursing staff3.62 hrs
- Registered nurses (RN)0.54 hrs
- Licensed practical nurses (LPN)0.87 hrs
- Nurse aides2.21 hrs
- Physical therapists0.06 hrs
Facility details
- Ownership
- Non profit - Corporation
- Certified beds
- 123
- Average residents per day
- 117
- Participates in
- Medicare and Medicaid
- Medicare/Medicaid since
- November 22, 1988
- Inside a hospital
- No
- Continuing care retirement community
- No
- Changed ownership in last 12 months
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes