Overview
Complete Care at Heritage has a Medicare overall rating of 2 out of 5, below the Maryland average of 3.2. It is the only Medicare-rated nursing home in Dundalk. It scores best on quality of care (5 of 5) and lowest on health inspections (1 of 5).
Residents receive about 3.5 hours of nursing care per day, fewer than at 70% of nursing homes in Maryland (the state average is 3.9 hours). Of that, 0.7 hours come from registered nurses.
Its most recent standard inspection, on September 16, 2025, found 28 health deficiencies, more than the Maryland average of 16.9. 9 of them came from complaint investigations. Medicare records 1 fine totaling $60,132 in the past three years.
Complete Care at Heritage is a for-profit facility with 177 certified beds, caring for about 147 residents on an average day. It accepts both Medicare and Medicaid and has participated since 1981.
Medicare ratings
- Health inspections
- Quality of care
- Staffing
Source: Medicare Care Compare, data as of October 1, 2026.
How it compares nearby
Ranked by Medicare overall rating, then quality, inspection and staffing ratings.
Top 72%
Top 69%
Family reviews
No reviews yet. If your family has experience with Complete Care at Heritage, your review helps others decide.
Inspections and penalties
- Most recent standard inspection
- September 16, 2025
- Health deficiencies cited
- 28
- Complaint-related deficiencies
- 9
- Fines in the last 3 years
- 1 totaling $60,132
- Payment denials
- 0
- Total penalties
- 1
Staffing
Average hours of care each resident receives per day.
- All nursing staff3.52 hrs
- Registered nurses (RN)0.74 hrs
- Licensed practical nurses (LPN)0.85 hrs
- Nurse aides1.93 hrs
- Physical therapists0.04 hrs
Facility details
- Ownership
- For profit - Corporation
- Certified beds
- 177
- Average residents per day
- 147
- Participates in
- Medicare and Medicaid
- Medicare/Medicaid since
- November 9, 1981
- Inside a hospital
- No
- Continuing care retirement community
- No
- Changed ownership in last 12 months
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes